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Senior technical writer with over 23 years experience in documentation
planning, development, production, printing, and localization.
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Excellent writing and interpersonal skills.
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Proven ability to understand and explain complex concepts and
procedures.
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Enjoy working closely with subject matter experts on complex
topics.
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Adobe: FrameMaker, Acrobat, Distiller, Illustrator, Photoshop
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Microsoft: Word, Excel, Visio, PowerPoint, Access, FrontPage, HTML
Help Workshop
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Macromedia: Dreamweaver
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Languages: BASIC, Pascal, C, UNIX shells, HTML, XML
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Operating systems: Windows, UNIX, Linux
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Other: WebWorks, TechSmith SnagIt, Paint Shop Pro, Interleaf,
Arbortext
Product: Web-based
application for enhancing corporate credit card transaction data, generating corporate
accounting reports, and exporting enhanced transaction data.
Audiences: Bank IT staff, accounting
staff, and corporate credit card users.
Responsibilities: Working fro
Localization involves any or all of the following
tasks:
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Prepare sample product data and screen
captures in each of 13 languages.
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With team members, review the translated
documents and return comments to the vendor.
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Perform DTP (formatting) for the
translated documents.
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Build help sets for each manual in each
language and deliver to the product build coordinator.
Miscellaneous accomplishments:
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Served on the internal team responsible
for documenting departmental writing, editing, and production processes.
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Wrote internal procedures for topics
such as building complex manuals, accessing the product database, and preparing
sample data for use in documentation examples.
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Provided WebWorks and FrameMaker expertise
to teammates.
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Converted two manuals from MS Word to
the department’s Arbortext/XML DTD.
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Converted a non-standard Word manual to the
department standard Word template.
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Developed a FrameMaker-to-Arbortext
conversion map using FrameMaker’s conversion utility.
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Submitted quality issues to Development and verified
issue resolutions.
Products: Solutions for modeling, control, and optimization of manufacturing
processes. Solutions for emissions
monitoring and environmental regulatory compliance.
Audiences: Process control, chemical,
and environmental engineers; application programmers.
Responsibilities: Solely responsible for all customer
documentation. Produce multiple printed manuals and HTML help sets from a
collection of Framemaker source files. Gathered information by interviewing
engineers, using preliminary builds of products, and studying program source
code. The document set included the following types of documents:
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User guides (2000 pages total) for products that performed data
analysis, graphing, process modeling using neural networks, process
optimization, modeling plant emissions, and generating reports.
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Tutorials for model building and application development.
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Installation guides (200 - 400 pages each) for Windows, UNIX, and OpenVMS
systems.
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Programmer references (500 pages total) described the APIs and
provided general guidelines for programmers writing custom applications.
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On-line help generated from FrameMaker sources using WebWorks.
Other: Developed Pavilion internal web site using Microsoft FrontPage.
Assisted Information Technology group with UNIX system administration tasks.
Products: Retail personalization and data analysis.
Audience: Systems integrators.
Responsibilities: Maintain user guide and online help files
for a data analysis server that provided tools for analyzing multiple-gigabyte retail
transaction data sets.
Product: Fault-tolerant enterprise computers.
Audience: UNIX system administrators.
Responsibilities: Write UNIX system administrator guide, network
administrator guide, and online help. Wrote 1000 lines of scripts for managing online
help (“man page”) archives and preparing installation packages.
Products: Proprietary minicomputers, operating systems, and data management
tools.
Audiences: UNIX system administrators, database administrators, application
programmers.
Responsibilities: Revise UNIX system administrator guide,
installation guide, and online help. Revise user guide and programmer guide for
SQL-based relational database management system.
Other: System administration duties (on AOS/VS & UNIX) for
Documentation group.
Products: Documentation outsourcing.
Responsibilities: Write system
administrator/user guide for Genicom printer.
1980 – 1984 B.A. English,